Manager, Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

In this role, you will drive and execute strategic communications for PayPal in the Americas which includes key customer and partner storytelling aimed at engaging diverse audiences, including media, consumers, businesses, and stakeholders. As part of the Corporate Affairs team, you will be responsible for creating and promoting customer narratives – wins, innovations, and product use cases tied to Global Strategic Accounts, large enterprises, and key channel partners.

Job Description:

Essential Responsibilities:

• Develop and implement strategic communication plans to support business goals.
• Oversee the creation and distribution of communication materials across various channels.
• Manage relationships with media, stakeholders, and partners to enhance the company's reputation.
• Analyze communication metrics and adjust strategies to improve effectiveness.
• Collaborate with senior leadership to align communication efforts with corporate objectives.
• Provide guidance and mentorship to the communications team, fostering professional growth.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

In your day-to-day role your responsibilities will cover the following:

Global Strategic Accounts and Americas Large Enterprises

• Lead on select Americas and Global Strategic Accounts workstreams, including end-to-end responsibility for certain top customer announcements.
• Deliver polished, impactful content across multiple channels (e.g., news releases, social media, industry publications), ensuring all communications reflect PayPal’s commitment to innovation and partnership.
• This involves working closely with sales, marketing, partnership marketing, Investor Relations and colleagues across Corporate Affairs to develop and execute strategic comms plans to share enterprise customer/partner stories that are impactful across multiple channels.
• The role is media facing, with responsibility of proactively pitching major customer announcements to US and global media.
• Comms partner to SVP & General Manager, Americas. This includes strategizing and developing their executive comms program (internal and external events, employee comms and social media) and sourcing key media and speaking opportunities.
• Empower sales and business teams with fresh content that showcases high-profile