Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION DESCRIPTION:

Responsible for overseeing the medical assisting staff and other specified areas of the office in collaboration with office Nursing Leadership and the Practice Manager.  This includes accountability for efficient patient/work flow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership. 

ESSENTIAL JOB FUNCTIONS:

Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer responsive procedures and operations. Assists with recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines.  Effectively organizes training materials for new employees, maintaining the most recent version. Ensures efficient and effective scheduling for the MA staff and maintains Time & Attendance program; coordinating timekeeping and time off requests.  Fills in as Medical Assistant when needed. Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines. Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines.  Maintains teamwork environment and a high level of employee morale. Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience. Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations. Implements inventory control system related to clinical supplies and immunizations/medications. Manages the immunization and VFC vaccine program and coverage of PAQ when needed. Manages clinical audits, internal and external, for the office. Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget. Supports other offices, attends required meetings and training and participates in committees as requested. Performs other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group. Must be able to work effectively as a member of the Information Systems team. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct. Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures. Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems. Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.  Embraces new ideas and respects cultural differences. Uses resources efficiently. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: High school graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)

Successful completion of accredited/approved MA program and MA Externship, Emergency Medical Technician (EMT) program, Paramedic program or Certified Athletic Trainer.    Current MA credential or ability to attain MA credential is necessary. 

CREDENTIALS/LICENSURE: Valid CPR certification. 

Certification as a Medical Assistant through one of the following certifying agencies:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Center for Competency Testing (NC