Bilingual Reservation Consultant

Bilingual Reservation Consultant [Spanish/English]
EF Go Ahead Tours
Denver, CO
Start Date: February 4th, 2025 
Application Deadline: January 3rd, 2025

**For consideration, applicants must live/relocate to the state of Colorado or within commutable distance to our Denver, CO office. This role is hybrid, 3 days on-site per week and 2 days remote.
 
For over 30 years, EF Go Ahead Tours has guided adult travelers across the globe via carefully crafted group travel itineraries. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe the best way to learn about the world is to experience it and every day we come to work hoping to help as many people as possible do just that. 

The Role:  

As a member of our high energy, collaborative, and competitive sales team, you will play a critical role in developing customer conversion and retention strategies while simultaneously identifying opportunities to improve the customer experience. Your daily activities will involve making outbound sales calls to potential travelers who have expressed interest in group travel through their Group Coordinator. Additionally, you will help maintain interest by continuing the relationship with our past loyal travelers in booking their next Go Ahead Tour.   

No Sales experience? No problem. Our Sales Development Program is designed for those who are both launching a new career in sales and those who want to build upon existing sales skills and techniques. Our goal is to create strong salespeople and instill lasting skills that you can carry with you throughout your career. Benefits of the program include training in sales, product, marketing and industry trends, coaching in consultative selling techniques, presentations, public speaking and dedicated mentorship. This program is a great way to build your career with a global leader in the industry.  

Responsibilities:  

• Independently manage your book of business while simultaneously bringing in new business  
• Maintain and practice high outreach, follow-up phone conversations 
• Utilize consultative selling techniques to prospects and initiate product interest 
• Consistently achieve or exceed sales goals 
• Develop an integrated sales strategy to accomplish your goals  

Qualifications:  

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• Intrinsically motivated to hit goals  
• Demonstrates personal accountability   
• Analytical with adept problem-solving skills  
• Ability to independently plan, organize and prioritize work  
• Must have at least 4 years of relevant work experience or a 4 year degree  

Why You’ll Love Working Here: Perks, Benefits and Earning Potential 

Work in our downtown office where you’ll enjoy comprehensive professional development, frequent social programming, office-wide sports leagues and our employee-run “EFinity” groups: Black@EF, LGBTQ+@EF, Latinx+@EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, MENA@EF, Parents@EF and more. And did we mention the free coffee from our espresso machine?! 

In addition, you can expect:  

• Paid International Business Travel opportunities 
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts  
• Four weeks paid vacation your first year, ten paid holidays, and two floating holiday
• 25% company match on your 401(k)  
• Excellent medical, dental, and vision coverage, along with life and disability insurance  
• Paid international business travel  
• Wellness benefits and a yearly fitness reimbursement  
• EF program discounts including travel, language schools, childcare, and more  
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)  
• Discounts at local venues and businesses  
• Compensation: First-year Reservation Consultants have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential). Full comp plan details, and future earning potential, will be reviewed during