Salesforce Product Operations Analyst

Description 

Sprout Social is looking to hire a Salesforce Product Operations Analyst for the IT team. 

Why join Sprout’s IT team? 

Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline—something you don’t see often in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function and make a deeper impact on the broader organization. In short, the work you do here matters and you’ll feel that day in and day out. 

What you’ll do 

• Bridge the gap between Corporate IT, Revenue, Marketing, and Finance teams, focusing on maximizing the efficiency and effectiveness of our product-related processes within the Salesforce ecosystem.
• Ensure seamless product data management, optimizing workflows, and providing essential Salesforce administration support.  
• Assist the Product Manager in reviewing requirements, writing user stories, and organizing releases.
• Monitor support channels from the business such as Slack and Jira and assist in triaging work.
• Craft process maps, user guides, and training materials for new and existing functionality.
• Identify processes within the team’s operations to improve/streamline and propose tactical changes to implement.
• Analyze existing processes and recommend improvements to increase operational efficiency and improve overall velocity.
• Act as a support system for Product Managers, enabling them to focus on the strategic aspects of product development while ensuring that operational processes run smoothly.
• Own the operational support and drive to build scalable, maintainable, and reliable processes.

What you’ll bring

We’re looking for someone with proven experience shipping real work in collaboration with a team of engineers and business operations teams.If you’re an experienced Product Operations Analyst who wants to leverage your past experiences and blend them into a high-impact role, we’d love to talk with you!

The minimum qualifications for this role include:

• 2 years of Product, Revenue, or Sales Operations (or similar) experience.
• Extensive knowledge of workflows used by Sales teams, Lead-to-Quote-to-Cash business processes, and financial data flows 
• Demonstrated ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
• Experience with implementing process changes and measuring their impact.
• Experience working or building (admin level) within Salesforce (Sales Cloud, Revenue Cloud, CPQ) and managing releases, while following development best practices 
• Experience supporting engineering team, product, strategy, and technical discussions

Preferred qualifications for this role include:

• Excellent analytical and problem-solving skills.
• Experience working within an Agile environment through JIRA is a plus.
• Comfortable and skilled in navigating ambiguity and communicating across various stakeholder groups
• Experience configuring platform/tool integrations
• Proven ability to translate requirements from Business Stakeholders from various parts of the business and transforming them into detailed requirements and future development opportunities
• Experience with contributing to the development of product documentation and training materials

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization.
• Complete introductory training with the Sales Operations team to begin understanding our current processes and pain points
• Partner with the Director of Business Systems, Salesforce Product Manager, and to set initial priorities and align on expectations for your role.
• Start building relationships with engineers in your product team (we call them “squads”) and across the broader CorpIT and RevOps teams, as well as other business partners who use Salesforce such as Marketing, Finance, and Legal
• Start building relationships with key stakeholders on internal business teams. Including marketing, sales, finance, customer success, and more.
• Try using the Sprout product yourself—to see it the way a customer does.

Within 3 months, you’ll start hitting your stride by:

• You’ll assist the Prod