Circulation Specialist, Branch Support, UT Libraries

Job Posting Title:

Circulation Specialist, Branch Support, UT Libraries

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Hiring Department:

UT Libraries

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jul 29, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The University of Texas Libraries advances teaching, catalyzes research, and democratizes learning in order to develop critical thinkers and global citizens. As an essential campus partner in building a rich research and learning ecosystem, we are committed to creating and sustaining a community that welcomes and respects all individuals, celebrates different perspectives and experiences, and fosters belonging. To learn more about UT Libraries, please visit our website: https://www.lib.utexas.edu/

Purpose

Circulation Specialists report through the Branch and Borrower Services Unit of UT Libraries. This position provides front desk services and support coverage for short-term vacancies and last-minute absences across the various branches of UT Libraries and administrative support for Branch and Borrower Services.

Responsibilities

• Assist with branch unit operations in the absence of normally scheduled staff. Perform circulation processes of library materials, shelving of library material, and other collection management tasks. Provide reference services to library users including reference referrals to librarians and other units. Provide customer service and computer assistance; troubleshoot software and equipment.
• Assist with short-term and long-term branch collection management projects and stacks maintenance.
• Assist with other Branch and Borrower Services support activities such as maintaining library hours web page.
• Participate in departmental, unit, and library meetings. Serve on committees, functional teams, working groups, stakeholder groups, and/or projects as needed and related to departmental responsibilities. Attend training initiatives as directed by Head of Branch and Borrower Services.
• Other related functions as assigned.

Required Qualifications

• High School diploma (or GED) and two years of library work experience or relevant customer service experience (retail, bookstore, service industry, etc.).
• Demonstrated strong user/customer service skills and orientation.
• Commitment to creating a welcoming library environment.
• Ability to effectively make decisions, manage workflows, and solve problems. 
• Demonstrated ability to exercise initiative and willingness to put forth an extra effort getting tasks accomplished. 
• Demonstrated ability to be flexible with changing work assignments and environments. 
• Demonstrated excellent communication (written and oral) and organizational skills; ability to maintain scheduled hours.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than two years of relevant experience.
• Experience with Point of Sale systems or Library Service Platforms.
• Experience staffing a service point.
• Experience troubleshooting computer hardware/software.
• Ability to work with limited supervision and as a member of a team

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.

Salary Range

$41,000 + depending on qualifications

Working Conditions

• May work around standard office and library conditions.
• Repetitive use of a keyboard at a workstation.
• Job is performed across multiple locations with varying levels of physical requirements, including - frequent: standing, walking, lifting; occasional: climbing stairs, bending, kneeling, pushing.

Work Shift

• Monday – Friday, 9 a.m. – 6 p.m.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

During your application, you will be asked the following questions:

• Please describe your comfort and/or experience working in a dynamic environment where assignments can change day-to-day.
• Please describe a time you provided excellent service to a user/customer that illustrates your service orientation.
• Please describe a time you supported a fellow staff member in their work.

Important for applicants who are NOT current university employees