Client Relationship Manager II

Company

Cox Automotive - USA

Customer Care Group

Client Relationship Manager II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Cox Fleet keeps your fleet moving. 

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***  

EOE, including disability/vets

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. 

 Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.  also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. 

Cox Fleet is currently hiring a Client Relationship Manager II for Telematic Operations, The Client Relationship Manager will be responsible for overseeing and optimizing the performance of connected vehicle services provided to external customers. This role requires a strong analytical mindset, excellent customer relationship skills, and a deep understanding of connected vehicle systems.

• Take ownership of specific telematic customer accounts with the primary focus being on connected vehicle solutions.
• Develop customer trust and relationships with key decision makers to develop growth opportunities and support customer retention.
• Work to understand the needs and priorities of the customer and identify potential areas of improvement.
• Manage customer inquiries and disputes.
• Work with all Cox departments to explore customer relationship growth and resolve customer issues.
• Communicate with customers throughout the process of dispute resolution and negotiations.
• Perform daily reviews of customer reports as well as events flagged for quality control issues. 
• Identify current issues and potential issues and address appropriate members of the operations and sales teams to ensure corrective actions are made in support of proper procedures/processes.
• Prepare and present Business Reviews as well as Project Insight reviews.
• Take key role in Project Insight reviews participating in meetings to assemble presentations as well as attending customer meetings where applicable.
• Travel to customer sites as relationship support requires.
• Participate in customer site visits to Cox and lead operational tours.
• Proactively engage with customers, providing recommendations backed by supporting data.
• Continuously monitor and analyze the performance of connected vehicle systems used by external customers to ensure optimal functionality and efficiency.
• Build and maintain strong relationships with customers, understand their needs and ensuring their satisfaction with connected vehicle services.
• Analyze connected vehicle data to identify trends, issues, and opportunities for improvement.
• Prepare and present detailed performance reports to customers and internal stakeholders.
• Develop and implement strategies to improve the performance and reliability of connected vehicle