PACE Social Work Manager(Murrieta)

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Social Work Manager provides leadership, operational oversight, and strategic direction for social work services within the PACE program. This role is responsible for ensuring the delivery of high-quality, person-centered psychosocial care while maintaining compliance with state and federal regulations. The Social Work Manager plays a critical role in supporting interdisciplinary collaboration, optimizing workflows, and addressing system-level barriers that impact participant outcomes. This position partners closely with leadership, clinical teams, and community stakeholders to enhance service delivery, improve participant experience, and support program growth.

This position is fully onsite. Schedule: Monday-Friday, 8am-5pm.

Responsibilities

• Provides leadership, supervision, and support to Social Work staff, fostering a culture of accountability, collaboration, and continuous improvement
• Offers ongoing coaching, mentorship, and performance feedback to support professional development and clinical excellence
• Monitors staffing patterns, caseload distribution, and service coverage to ensure operational efficiency and appropriate workload balance
• Supports workforce planning, onboarding, and role development to meet evolving program needs
• Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.
• Ensures standardization of social work operations within scope; identifies, reports, and addresses variances with rationale to maintain alignment with program expectations.
• Oversee the completion and quality of psychosocial assessments, reassessments, and care plan coordination
• Provides consultation and guidance on complex cases, including high-risk participants, behavioral health concerns, and crisis situations
• Supports interdisciplinary collaboration to ensure participant needs are addressed holistically
• Reinforces best practices in trauma-informed care, behavioral health, and culturally responsive service delivery
• Monitors program trends, including high-risk cases, service gaps, and barriers to care, and escalates concerns as appropriate
• Leads and supports process improvement initiatives to enhance efficiency, participant outcomes, and team workflows
• Oversee documentation quality, audit readiness, and adherence to internal standards
• Review productivity metrics, service utilization, and departmental performance trends to inform decision-making
• Ensures departmental adherence to all applicable state and federal regulations, including CMS and DHCS requirements
• Participates in audits, quality reviews, and regulatory processes, ensuring timely and accurate responses
• Monitors compliance trends and implements corrective actions or process improvements as needed
• Maintains up-to-date knowledge of regulatory changes and translates requirements into operational practice
• Serves as a liaison between Social Work, leadership, and interdisciplinary teams to ensure alignment and effective communication
• Builds and maintains relationships with community partners, including SNFs, ALFs, and other service providers
• Facilitates care plan meetings, family meetings, and participant-related discussions as appropriate
• Promotes clear, timely, and professional communication across all levels of the organization
• Assesses training and development needs and supports ongoing staff education and skill-building initiatives
• Contributes to program planning, growth initiatives, and service expansion efforts
• Identifies and addresses systemic barriers impacting access to care and service utilization
• Participates in organizational