Bilingual Contact Centre Representative - Overnight

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Details  

What You’ll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

• Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.   

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• High School Diploma or equivalent  

• Bilingual (French & English) 

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

• Digital literacy across a broad range of devices (e.g.