Staff Software Engineer - Innovation

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Summary:

Working at Delinea means being a part of a highly capable, collaborative, and agile development team. Delinea creates awesome software that's used by thousands of IT professionals all over the globe. This is a Staff Software Engineering position to be the key technical troubleshooter for the Cloud Suite team. Positions reports to the team Manager and works closely with support and product management.

What You'll Do:

• Tackle hard technical problems in a Saas product with agents installed across Customer servers.

• Troubleshoot and coordinate with Customers and Support on product escalations.

• Provide guidance to subordinates within the latitude of established company policies.

• Stay up-to-date with industry trends, best practices, and emerging technologies related to our core technologies.

• Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and collaboration within the team.

What You'll Need:

• Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.

• 3+ years of experience working with customers on issues and escalations.

• 2+ years of experience running an Agile Sprint team or very strong technical and personal skills.

• 7+ years of experience in working in technology based organizations.

• Strong problem-solving skills and the ability to troubleshoot and resolve complex technical issues. Proven track record of solving difficult technical problems.

• Excellent communication and collaboration skills, with the ability to work effectively with a globally-distributed team. Mastery of English language.

• Passionate about providing high-quality solutions to our customers, on-time, and on-budget.

• Familia