Senior Mobile Support Specialist

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Senior Mobile Support Specialist to join us. The Unclassified Mobile Support Specialist (Senior) is responsible for managing and supporting mobile and wireless services for the DISA J6 enterprise. This includes provisioning, troubleshooting, lifecycle management, and compliance of unclassified mobile devices such as smartphones, tablets, and MiFi units. The specialist ensures secure, efficient, and user-focused delivery of mobile services in accordance with DoD and DISA policies.

 

Duties and Responsibilities:

• Mobile Device Lifecycle Management:
• Provision, deploy, replace, and deprovision mobile devices (e.g., iPhones, iPads, MiFi).
• Maintain inventory and ensure accurate tracking of all mobile assets.
• Support the J6 Buy Back Program and ensure proper sanitization and deactivation of devices.
• User Support & Service Fulfillment:
• Respond to user requests for mobile services, including new activations, plan changes, and troubleshooting.
• Provide training and guidance to users on device usage and security best practices.
• Support device delivery and pickup at locations such as the Pentagon, Mark Center, and Hampton Roads.
• Vendor & Carrier Coordination:
• Interface with commercial wireless carriers (e.g., AT&T, Verizon, T-Mobile) and DISA Mobility teams.
• Manage user accounts on carrier portals and MDM platforms (e.g., Apple Business Manager, MobileIron/MORFEUS).
• Compliance & Security:
• Ensure compliance with DODI 4640.07, DODI 8500.01, and DISA STIGs for mobile devices.
• Support mobile data retention and archive activities using approved tools.
• Assist with warranty repair coordination and device configuration for security compliance.
• Reporting & Analytics:
• Generate and maintain reports such as:
• Wireless Usage Reports
• Inventory Level Reports
• Rate Optimization and Trend Analysis
• Wireless Bills and Cost Accounting
• Validate data across systems (e.g., WAWF, MDM, carrier usage) every six months.
• Project & Process Support:
• Participate in mobile device lifecycle refresh (LCR) planning and execution.
• Support enterprise mobility projects, including evaluation of new devices and service models.
• Maintain and update KM documentation and SOPs related to mobile services.

Qualifications

Required Skills/Certifications:

• Secret security clearance
• CompTIA Security + certification
• 5+ years of experience in mobile device support or telecommunications in a DoD or enterprise environment.
• Strong knowledge of mobile platforms (iOS, Android), MDM systems, and carrier management portals.
• Familiarity with DoD mobile security policies and compliance frameworks.
• ITIL Foundation certification - preferred
• Apple Certified iOS Technician (ACiT) or similar - preferred

 Min Citizenship Status Required: Must be a U.S. Citizen

 

Physical Requirements: There are no physical requirements for this position.

Location: McLean, VA

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

 

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

 

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, an