Claims Representative Sr - Commercial Liability

Sentry is looking for a highly experienced claims handler, who’ll be responsible for handling litigated and non-litigated claims with complex coverage, liability, and damages issues. You’ll participate in settlement negotiations and mediations, actively monitor litigation including depositions, inspections, hearings, settlement conferences, and trials. You’ll provide prompt claim investigation, evaluation and settlement or denial of claims with moderate to high complexity. You’ll authorize payments in accordance with assigned authority limit and document claim files with all pertinent information and disposition. You must be able to handle difficult interactions with empathy.

This position may be located in our Stevens Point, WI office or Edwardsville, IL office locations, and has the potential to work remotely from home.

What You’ll Do:

As a Senior Claims Representative with Sentry, this position will be assigned to a Commercial General Liability/Business Auto team, or a Commercial Transportation team.  You will provide superior claims handling by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages. In addition, you will:

• Promptly investigate new claims

• Review coverage forms and contracts to interpret applicable coverage then communicate the analysis to our customers

• Evaluate the facts and develop and execute plans to resolve claims

• Review medical documentation to determine the value of bodily injury claims

• Document all decisions, correspondence, reports, and discussions

• Negotiate the settlement of bodily injury and property damage claims with claimants and their legal counsel

• Assign appropriate defense counsel, monitor and approve litigation activities as appropriate

• Control expenses through close monitoring of litigation activities

• Pay claims within assigned authority limits

• Present an overview of specific claims to customers and company associates as appropriate

What it Takes:

• Bachelor’s degree or related experience

• 5+ years of related experience required

• Independently handling caseload of litigated claims highly preferred

• Knowledge of insurance policies and coverage, claim payment procedures, insurance regulations, and familiarity with medical and legal terminology is preferred

• Analytical skills to review, exercise judgment, and evaluate claims to make sound decisions

• Ability to review and interpret complex and detailed documents

• Effective oral and written communication skills

• Ability to maintain confidential information

• Effective computer and math skills beneficial

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model for those who work in an office. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 

• Meal Subsidy available for associates who report to an office.

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs

• Sentry Foundation gift match