Lead Technology & Business Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Lead, Technology & Business Operations you’ll serve as a strategic and operational force multiplier, enabling multiple engineering leaders and their teams to drive key initiatives and focus on critical business goals. This role is a vital bridge between engineering leadership and a wide range of stakeholders, orchestrating strategic programs, optimizing operational cadences, and ensuring organizational alignment to boost engineering effectiveness. You’ll champion a culture of operational excellence and serve as a trusted BizOps partner in shaping the team's strategic direction.

 

This position is an individual contributor role reporting to the Senior Director, Technology & Business Operations.

 

Responsibility

• Partner closely with engineering leadership to translate strategic objectives into clear, actionable goals for their respective organizations

• Play a pivotal role in shaping their strategic direction and operational excellence, balancing big-picture vision with hands-on operational execution

• Drive and coordinate the rhythm of business activities, including team town halls, planning cycles, OKR reviews, and leadership off-sites

• Apply deep program management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery

• Act as a critical bridge between engineering leadership and key stakeholders across Product, People, Finance, and Legal

• Coordinate and track strategic projects that cut across multiple teams, ensuring seamless coordination and clear communication across all stakeholders

• Design and optimize workflows, tooling, and best practices for Engineering leads

• Build and maintain dashboards that provide real-time visibility into engineering health metrics, such as velocity, quality, reliability, and cost

• Prepare and deliver crisp narratives, dashboards, and pre-reads for the engineering leadership

• Support engineering leadership talent planning and reinforcing a strong, inclusive culture

• Facilitate leads to function as a unified team, helping to surface and resolve friction before it slows progress

• Identify and manage program risks through rigorous risk assessments, proactively surfacing prioritization and tradeoff decisions

• Manage and track budgets for engineering organizations, meticulously understanding where costs are allocated which includes analyzing variances, forecasting expenditures, and identifying opportunities for cost optimization to ensure financial discipline

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of experience in program or technical program management within strategy and operations, including a minimum of 3 years directly partnering with an engineering organization

• A history of driving significant operational improvements within high-growth technology environments, transforming challenges into streamlined processes

• Experience with ngineering metrics, leading productivity frameworks, and cutting-edge operational best practices

• Experience establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams

• Experience navigating fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement