Part-Time Call Center Representative (Community Support Team Member)

We are in search of an individual who is seasoned in the customer service industry to work as a pat-time 28 hour per week Call Center Agent. Our Community Support Team Members are passionate about helping callers and finding solutions.

Overview

• PT :Mon 8:30-5pm, Tues-Thurs 12-5pm and Friday 10-3 = 28 hours per week
• There is a productivity bonus offered which equals $40.00 every 2 weeks if call center metrics are met
• The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved

Responsibilities

• Maintain superior customer service levels and productivity according to company standards
• Provide prompt, courteous service to all external and internal customers
• Effectively handle inbound customer service calls
• Make notes/send emails to record customer interactions in a professional manner
• Apply critical thinking and problem-solving skills to customer concerns
• Operate in a fast-paced environment using telephone software and custom computer programs
• Identify and resolve a wide variety of customer service issues related to property management
• Perform other duties as it relates to client services process and procedures

• Must have the ability to thrive in a team environment
• Excellent customer service skills
• Ability to multi-task
• Demonstrated ability to communicate effectively
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Strong problem-solving skills
• Excellent organizational skills
• At least 1 year of customer service experience, preferably in an inbound call center environment
• Desire to learn about the property management industry

Preferred Experience

• Bilingual in Spanish/English is a plus

Benefits

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program