Field Supervisor, DCSE, Suffolk District Office W2292

Title: Field Supervisor, DCSE, Suffolk District Office W2292

State Role Title: Program Admin Specialist II

Hiring Range: $66,000 - $76,000 commensurate with experience

Pay Band: 5

Agency: Department of Social Services

Location: DCSE SUFFOLK

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

About The Position:

The Field Supervisor for the Division of Child Support Enforcement Suffolk District Office serves as Team Leader within the District Office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. The Field Supervisor draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.

Demonstrated:
• Ability to interpret and apply regulations, laws, policies and procedures related to the child support enforcement program.
• Ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance.
• Skill in conflict resolution and the ability to work with a diverse audience.
• Ability to manage multiple priorities and communicate effectively both orally and in writing.
• Skill in the use of personal computers, spreadsheets, word processing and automated information systems.
• Ability to exercise sound independent judgment in receiving and responding to customer inquiries.
• Experience researching and resolving customer issues in a timely and appropriate manner.
• Experience maximizing team performance through training and technical guidance.

Additional Considerations

• Work experience in supervision.
• Work experience in a child support program in Virginia or another state.
• Knowledge of and or relevant experience in business or public administration, accounting, social work or area related to regulatory administration or equivalent combination of training and experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Vi