Customer Communications Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

The Customer Communications Specialist, under moderate supervision, works collaboratively with business partners across all levels of the organization to execute and manage customer communications regarding transaction, operational and other relevant information, to ensure consistency and clarity in our customer communications (primarily emails and letters), user interfaces, and more. Through a consistent voice and effective communications, the incumbent will support the company in managing a positive customer experience in line with the company's brand and customer promise that meets legal and compliance requirements. Work as part of the Marketing team (in close partnership with the Customer Experience team among others) to write and edit messaging in our brand voice across customer touchpoints.

In this role you will:

• Serve as the writer of customer-facing communications, including collaborative work with Marketing and other Communications partners to support the development of related messaging for internal and external audiences.
• Translate business requirements and customer experience needs into compelling content to support retention efforts.
• Manage content and perform quality reviews to help ensure consistency and accuracy in copy.
• Assist in the alignment of customer communications activities with internal, public relations, marketing and community relations activities for maximum effectiveness and resource allocation.
• Interpret policies and procedures in accordance with standard banking practices and communicate complex issues and procedures to the customer in a clear and concise manner.
• Support internal colleague awareness of customer communications.

Required:

• Bachelor's Degree or equivalent combination of education and experience in Journalism, marketing, public relations, communications or business
• 2+ years corporate communications, marketing, journalism or public relations. Specific experience with customer communications preferred. Background in multi-media communications development including print, video and event production helpful.  Financial services experience.
• 3+ years of experience as a technical or CX writer, UX writer, content strategist, or similar role
• Entry level experience and proficiency in user research, including usability testing, surveys, and persona development, to inform content decisions and improve the overall user experience.
• Entry level experience working with tools such as Figma, Jira and Workfront

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, col