Patient Services Representative - CBCC
State of WashingtonAbout the role
Posting number: HS-CBCC-2026-06459
Department: Dept. of Corrections
Division: HS - CBCC
Job classification: PATIENT SERVICES REPRESENTATIVE
Posting type: Open & Promotional
Categories: Administrative Assistant, Clerical & Data Entry, Corrections, Health Services, Public Health, Customer Service, Records Management, Health Care Support, Office and Administrative Support
Summary
Patient Services Representative
Clallam Bay Corrections Center
Clallam Bay, Washington
Monthly salary: $4,496.00-$5,990.00
Schedule: 8:00AM-4:30PM (0800-1630) Monday-Friday (Saturday/Sunday off)
The Department of Corrections is seeking a highly motivated and qualified individual for a Patient Services Representative position at the Clallam Bay Corrections Center located in Clallam Bay, Washington.
Under the supervision of the Health Services Secretary Supervisor, this incumbent supports that mission to provide quality on-site and off-site health care services to patients, consistent with the provisions of DOC’s Offender Health Plan. The Patient Services Representative will work collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process and guidelines. The incumbent will cross train to serve as a backup for other Patient Service Representative staff as needed. Will support adherence to DOC Policy.
At the Department of Corrections, we value our employees and understand how important they are to our patients and their families. Additionally, we offer a great benefit package along with opportunity for professional and personal growth.
The mission of the Department of Corrections is to 'improve public safety by positively changing lives". For additional information visit our website at doc.wa.gov
Application assessment will be ongoing; the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.
Examples of duties
Appointment scheduling following the Scheduler Training Document process:
- Processing authorized/denied CRC consults after HQ has updated.
- Calling and scheduling incarcerated individual appointments with offsite providers.
- Requesting an appropriately licensed staff (RN, LPN, or Provider) complete and/or sign appropriate paperwork requested by provider for offsite appointments.
- Placing medical holds on incarcerated individuals when appropriate.
- Checking patient’s separatees and STGs to ensure patients are scheduled accordingly.
- Preparing offsite trip packets for offsite trips.
- Requesting consultation paperwork from offsite providers when necessary.
- Filling out the completion section of consultation, documenting receipt of offsite consultant, paperwork and or consult forms printed from OMNI-HS.
- Closing consult.
- Tracking all ER trip out orders.
- Calling units and appropriate custody staff when appointments are cancelled due to a variety of reasons. Reschedule cancelled appointments for the next available appointment.
Appointment scheduling following the Scheduler Training Document process:
- Scheduling onsite medical, dental, nursing and Mental Health/Psychiatry appointments in OMNI-HS as the position requires.
- When scheduling Mental Health appointments will ensure incarcerated individuals are scheduled within 30 days of arrival.
- Assuring the appointments entered into OMNI-HS corresponding with provider/practitioner staff schedules.
- Cancelling and rescheduling appointments as needed utilizing the Cancellation List as provided by Headquarters.
- Coordinating with other schedulers in order to submit a daily ‘confidential’ to generate a daily call out sheet and submit it on a daily basis by 0800 deadline.
- Answering kites submitted by incarcerated individuals regarding scheduling appointments.
- Answering phone calls and e-mails from staff
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