Sr. Business Manager, Travel Growth

Center 1 (19052), United States of America, McLean, Virginia

Sr. Business Manager, Travel Growth

About Capital One

Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel. Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital one’s Premium Products and Experiences organization. Our mission is to grow an industry leading travel booking platform that customers love and delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products. The Growth team is responsible for analyzing the performance of the business, assessing new exciting strategic opportunities, and building strategies to drive awareness and usage. 

As a Senior Business Manager, on the Travel Growth team, you will apply your strategic and analytical skills to help grow Capital One’s Travel business. You will lead a team with world-class professionals to develop and test strategies that ultimately impact the bottom line. You and your team will be responsible for assessing different strategic opportunities for growth, implementing marketing campaigns, performing financial analysis on the business, and researching customer needs. You will do this in a collaborative environment, working cross functionally with our marketing, product, tech, risk, and legal partners, in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation. 

General Responsibilities:  

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon

• Leadership: Manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: Marketing, Legal, Tech, Product, and Design

We’re looking for someone with:

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Experience driving growth: experience growing a business by developing marketing, growth, and product strategies which successfully attract and retain customers

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree
• At least 2 years of experience in quantitative analysis
• At least 2 years of experience in qualitative analysis
• At least 1 year of experience in people management
• At least 1 year of experience in project management

Preferred Qualifications:

• Master’s Degree in Business