Food Team Member - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Food Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Food Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Food Team Member position is a frontline position responsible for a wide variety of task to include but not limited to; taking orders, serving, prepping, stocking, organizing, and operating a cash register.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

 

Summary of Essential Functions and Responsibilities

• Responsible for prompt attention to a wide variety of tasks within food services
• Takes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable
• Stocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product
• Provides prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment
• Provides prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders
• Filling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing
• Maintains cleanliness in all work areas while moving throughout the Park
• Prepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements
• Maintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc
• Greets each guest with a cordially, treating each guest as an individual
• Provides continuous service and attention to details, ensuring Guest satisfaction
• Suggestively sells to Guest and thank them for coming
• Willing to work at different locations on Park
• Be able to answer guests' questions concerning Park layout and menu item availability
• Understands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelines
• Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests
• Follows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
• Understands and follows all Start Fresh procedures
• Learns and memorizes 4-Critical Safety Standards

Management reserves the right to change and/or add to these duties at any time

 

Education and Experience Required

• Employees may be required to be 18 years of age to operate some equipment
• At least 6 months of previous foods experience preferred
• At least 6 months of previous customer service preferred
• Basic computer skills required
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities 

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by coope