Sr. Associate, Retail Distribution

Lume is on a mission to normalize body odor beyond the pits and provide people with outrageously effective solutions so they never have to think twice about odor! Our Whole Body Deodorants can be used for any unwanted odor—from pits, to privates and beyond. It’s doctor-developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and clinically proven to control any external B.O. for 72 hours. In 2023, we launched a men’s line called Mando.  Mando uses the same technology as Lume but has different scent profiles.

We are a 6-year-old fast growing, omni-channel deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

About Harry’s 

Harry’s Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.

The company’s flagship brand - Harry’s -  was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry’s, Jeff and Andy saw an opportunity to bring their experience building Harry’s to other CPG categories where the consumer has also been historically underserved.

Harry’s Inc. has grown significantly over the last ten years, and is now made up of four brands -  Harry’s, Flamingo, Lume, Mando -  and Harry’s Labs, the company’s incubation and M&A engine. The company employs more than 900 people across the U.S., U.K. and Germany, and is the largest CPG company built in the last 20 years.

Job Description: Sr. Associate, Retail Distribution

Lume is a 7-year-old fast growing deodorant and personal care brand that’s transforming the way that humans do hygiene. We recently joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative, and very fast-paced so an adaptive personality is a must.

About the Role

Lume is looking for a Sr. Associate, Retail Distribution to join our team! We are looking for a high-performing individual to support our growing North American distribution network. This individual will oversee varied distribution matters of the retail business. This includes ensuring orders are processed at the distribution centers and kitting partners, fulfilled, and then delivered to the end customer. You will be responsible for proper inventory movement, order fulfillment and will serve as the subject matter expert about questions on fulfillment for your respective areas of focus. You will work cross-functionally with internal and external stakeholders on order management, process improvement, cost savings, and NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, soft skills, project management, risk assessment, etc!

What you will do:

• Oversee tactical operations at North American distribution centers and ISM kitting partners for retail fulfillment
• Serve as the subject matter expert for your respective areas and help troubleshoot fulfillment and transportation-related customer issues
• Collaborate with Supply Chain, R&D, Planning, Retail, and Accounting/Finance to ensure proper fulfillment of orders including stocking strategy, timing of order processing at DC, and confirmation of order delivery
• Work with the Lumē Retail team each week on upcoming orders, risks to orders and priorities
• Establish and monitor KPIs on operational performance measurement systems such as on-time in-full delivery and fulfillment cost metrics
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to on-time delivery and other team metrics
• Troubleshoot EDI orders with our partners and drive closure to issues, ensuring 100% fulfillment and data processing completion
• Collaborate with Retail, Supply Chain and R&D to reduce fulfillment costs
• Create Standard Operating Procedures to ensure quality and consistency at distribution centers

This may describe you:

• 3+ years of experience working in operations
• Numerically and analytically minded - experience in Excel and SAP
• Strong attention to detail. You are comfortable going deep into the weeds while always considering the bigger picture
• Sense of urgency and show bias for action
• Self-starting capability required to achieve high expectations in a fast-paced environment
• Comfortable ma