Customer Relationship Manager Internship

Requisition ID # 156216 

Job Category: Administrative / Clerical 

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Fresno

 

 

Department Overview

The BES (Business Energy Solutions) Small Business Engagement Team plays an important role in the SMB customer relationship with PG&E.

 

Position Summary

The employees on the Small Business Engagement Team add value through the education of company products and services and community resources to aid in the success of new businesses.  Employees conduct outbound phone calls to business customers in accordance with organizational objectives and strategies.

 

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

 

The hourly rate for this position ranges from $19.56 to $34.07.

 

Job Responsibilities

• Make proactive outbound calls to business customers to onboard and educate on PG&E programs, products and services
• Act as customer advocate while keeping a close eye on business needs and ever-changing environment
• Adaptable to changing environments and ability to learn new concepts quickly
• Support organizational objectives through outbound calls to SMB customers in support of marketing, product and energy efficiency opportunities
• Manage communications and internal workflow
• Organizational skills; Ability to multitask and manage time efficiently with multiple customers & priorities
• Verbal and written communication
• Follow internal work procedures and initiate process improvements
• Utilize system and personnel resources to successfully address inquiries from internal business partners
• Develop and manage trainings to enhance knowledge and job skills
• Public speaking and presentation abilities
• Community education and outreach to Business Customers
• 10% travel required

 

Qualifications

Minimum Qualifications:

• Currently enrolled and earning a Bachelor’s or Master’s degree in Business, Marketing, Communications.
• Students MUST be continuing education towards degree during and/or after internship.
• Valid drivers license 

 

Desired:

• 3.5 GPA or greater in both cumulative GPA and major GPA
• Knowledge in Excel, PowerPoint, MS Word
• Effective time management and stay on task with daily output
• Prepare to take lead on tasks at short notice, both internally and externally

 

PG&E is unable to provide VISA sponsorship to students on an F-1, J-1 or other student visa for this position.