Quality Assurance and Funnel Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing management and oversight of small to medium business orders from submission through completion. Provides first line sales and business partner support regarding information contained in each order, communicates with internal departments to ensure order accuracy and management of escalations, and works with vendors and team to establish and achieve goals. Has responsibility for and oversight of the vendor fallout funnel and will examine the funnel to ensure compliance with policy and to identify possible efficiencies. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Examines vendor fallout to ensure the orders falling out are by design and not by operator or system error
• Identifies and manages risks, issues, and gaps that could impact timelines, goals, and ATTI; develops, triggers, and manages mitigation plans for order fallout from vendor.
• Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate vendor funnel status information in the form of briefings, program/project coordination meetings, and written/graphical reports.
• Collaborates with various levels of sales, operations, business partners, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
• Provides QA guidance to business partner leads and other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
• Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
• Supports end-to-end order escalations, coordinating with sales and business partners to resolve order management barriers
• Serves as a key contact for sales and vendor collaborating with the BPE Vendor Management team.
• Supports multiple products within the Comcast Business product suite, including associated small to medium business products
• Supports vendor questions on system and processes as well as order scrub guidelines.
• Other duties as assigned

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

Primary Location Pay Range: $80,036.59 - $120,054.88

This job can be performed in Colorado, and Washington with a Pay Range of $72,760.54 - $125,511.92

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close soon