Field Support Technician 2 - (Remote)

Job Description

This role requires a valid Driver's License and your own vehicle.

Stores supported by this technician are located in Colorado and New Mexico.

Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

 

A day in the life…

• Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented
• Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies
• Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership
• Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions
• Demonstrates understanding and consistently delivers within the target SLA's for the specific area
• Demonstrates understanding of Project Management best practices.  Adheres to scheduled work times

 

You own this if you have…

• 1+ years’ experience in a service management industry
• 1+ years’ tech support experience
• 1+ years’ experience troubleshooting, testing, or repairing technical equipment. 
• 4 year degree in related field preferred or equivalent experience

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Colorado: $20.75-$34.25 hourly, New Mexico: $20.75-$34.25 hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf