Sr Asst Purser (Crew Manager)

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Global

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.  As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.  An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.  As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

As Crew Manager, you'll play a key role in ensuring smooth operations in the Crew Office, providing exceptional service to our onboard team members while supporting their needs and well-being. If you're a natural leader with a passion for hospitality, team management, and operational efficiency, we'd love to hear from you!

Teammate Administration:

• Oversee the seamless operation of all administrative services for crew members, ensuring timely travel arrangements and accurate documentation.
• Manage pre-arrival, arrival, and departure paperwork, immigration documentation, and communication with relevant authorities.
• Resolve any teammate-related issues promptly and maintain clear communication with onboard and shore-side personnel.
• Ensure berthing modules are managed efficiently, optimizing space and maintaining accuracy in crew management systems.

Hotel Operational Efficiency:

• Ensure Crew Office staff adhere to service standards and utilize hotel systems effectively to maintain accurate teammate information.
• Regularly assess Crew Office performance and ensure optimal staffing levels to meet operational needs.
• Accurately manage crew lists, including updates to the ERP system, and ensure compliance with policies.
• Lead staff meetings and provide ongoing training to ensure Crew Office staff are up to date with policies and procedures.

Teammate Satisfaction:

• Provide empathetic support to teammates, promptly addressing complaints or concerns and ensuring a satisfactory resolution.
• Promote the onboard CRUISE program, reinforcing shared purpose and core values across the Crew Office.
• Deliver regular service and product knowledge training to Crew Office staff to enhance the overall teammate experience.

Staff Development and Management:

• Set clear expectations and role descriptions for Crew Office team members.
• Conduct fair and objective performance appraisals and provide guidance for career development.
• Ensure that team members attend required training sessions and remain up to date on products and services.
• Foster a collaborative environment and maintain a high level of teamwork across the department.

Safety and Compliance:

• Ensure compliance with all internal and external regulations, including HESS MS, public health standards, and safety policies.
• Address any audit findings and maintain accurate documentation for teammate health and safety.
• Assist in emergency procedures and ensure the safekeeping of all teammate documents in compliance with company policy.

Skills, Knowledge & Expertise

• Bachelor’s degree in hospitality management, business administration, tourism, or a related field (preferred but not always required).
• Minimum of 3–5 years of experience in a similar role within the cruise industry, preferably in a leadership or management capacity.
• Experience in crew management or overseeing a large team of staff in a customer service-oriented environment.
• Proven background in guest services, human resources, or operational management on board a cruise ship.
• Leadership and team management: Ability to manage, motivate, and develop a diverse team of crew members from various backgrounds.
• Exce