Customer Experience Quality & Enablement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Quality & Enablement Manager based in the United States.

In this role, you will lead the development and continuous improvement of customer support quality and enablement programs across multiple service channels. You will establish scalable processes, training initiatives, and quality standards that empower support teams to deliver consistent, high-quality customer experiences. Working cross-functionally with Product, Engineering, Operations, Compliance, and Customer Success, you will identify opportunities to enhance workflows, optimize knowledge management, and drive operational excellence. This is an exciting opportunity for someone who enjoys building programs from the ground up, leveraging data and AI-driven solutions, and making a measurable impact in a fast-paced, high-growth environment.