Customer Success Manager II, Mid-Market

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

We’re looking for a Customer Success Manager to join our team! 

Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isn’t just about relationship management - it’s also about digging into each customer’s goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy. 

Who will love this job: 

• A proud advocate, you will be the voice of our customers, while remaining, compassionate, responsive, inventive, and effective 
• A teacher, you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment 
• A helper, you can easily smooth bumpy roads and have a knack for winning hearts and minds 
• A trusted subject matter specialist, you will learn the ins-and-outs of our product and are creative and inventive in finding solutions for our customers 
• An excellent teammate, you are not only focused on detail, but can see the “big picture” and provide ideas to elevate the team and our processes 

What you’ll do: 

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement 
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship 
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams 
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals 
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers 
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

You should have: 

• 2-4 years of hands-on account management or customer success management in the tech industry 
• Ability to travel regularly to on-site meetings with customers in and around New York
• Strong written communication skills 
• Strong verbal presentation skills 
• Ability to handle conflicting priorities 
• Your own rare talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a phenomenal fit for this role 

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay target for this role is $80,200-106,933. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Applications will be accepted on a rolling basis.

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Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022),  and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benef