Lodge Front Desk Supervisor

Starting Pay Range: $42,120-$50,000/yr

As the Front Desk Supervisor at The Lodge, you'll ensure smooth front desk operations by scheduling staff, keeping them informed, and interacting with guests. You'll handle check-ins, maintain supplies, review reports, manage group bookings, and maximize room occupancy. This role involves balancing financial records, updating logs, and using your excellent decision-making skills to create a welcoming environment.

 

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

 

Why choose The Lodge?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

What does a Front Desk Supervisor do?                        

• Develops fair and consistent schedules for front office receptionists. Matches coverage to expected business volume.
• Ensures front office receptionists have complete and up-to-date knowledge of company and departmental policies and procedures, as well as the latest information on promotions, etc.
• Monitors clerks and the flow of guests during the check-in and check-out process.
• Maintains a sufficient supply of front desk materials and supplies.
• Ensures computer systems are in working order.
• Interacts with guests effectively, answering questions, solving problems, and assisting with check-in and check-out.
• Review daily reports, such as expected arrivals, non-zero balance, over credit limit, etc. Clears any discrepancies.
• Inputs Group room blocks and rooming lists and follows through with the Sales Department on any concerns.
• Prepares Hotel and Group Sales groups and group information before group arrival (ex: Pre-blocking rooms, assembling key packets, checking for proper billing, etc.).
• Ensures Housekeeping receives rooming lists for VIPs, Entertainment, and bus groups.
• Ensures maximum daily room occupancy and revenue- clears up due outs and discrepancies, out-of-order rooms, and duplicate reservations. Ensures all reservations are guaranteed for arrival. Ensures clerks are selling to achieve 100% occupancy.
• Ensures clerk's banks and main banks are balanced daily. Documentation of any variances.
• Reads and updates the supervisor logbooks daily.
• Consistently demonstrates excellent decision-making skills and judgment.
• Maintains thorough knowledge of property management systems.
• Exhibits proper yield management consistently.

 

To be successful as a Front Desk Supervisor, you'll need:

• 2-year college degree preferred.
• Must have experience in a leadership role.
• 2 years of Hotel front desk experience required.
• Must be able to type at least 40 wpm.
• Must have computer experience.
• Must possess excellent communication and leadership skills.
• Must possess valid NYS Drivers license.

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

 

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

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