Associate Director Student Care Support & Life Education

Job Family Group:

Staff

Department/Office:

Associate Vice President for Student Affairs & Dean of Students

Time Type:

Full time

Compensation:

$59,370.27-$74,212.84

Please note, starting salaries are based on factors including internal equity, relevant experience, and education.

Exemption Status:

Exempt

Job Description:

Plays a critical leadership role in promoting student well-being, success, and personal development through the coordination of care, coaching, and life education initiatives. Reporting to the Associate Vice President of Student Affairs and Dean of Students, oversees the infrastructure of care support and life education, including case management processes, data tracking and reporting, life skills programming, and coordination of institutional responses to students in distress. Responsible for managing the University's care referral and behavioral intervention systems, providing direct support to students experiencing complex challenges. Collaborates extensively with campus partners, participates in core retention and student success committees, and delivers training and outreach to strengthen campus-wide understanding of care support systems.

Serves as a core member of the Student Success Team (SST), the Behavioral Intervention Team (TU HEART), and the Core Retention Team (CRT), leads risk assessment processes, and provides direct crisis intervention when needed. Oversees the Dean of Students Persistence Fund and ensures proper stewardship of resources provided to support students facing financial or personal hardship.

Uses a high level of judgment, compassion, and cross-functional leadership, with a strong commitment to equity, well-being, and student-centered care.

 

JOB DUTIES

Student Care Support:

• Responsible for processing all incoming Care Referrals by applying the University’s risk assessment protocols to determine the appropriate level of intervention—whether through the Student Success Team (SST) or the Behavioral Intervention Team (TU HEART)—and initiating timely outreach to students. Manages a caseload of complex cases involving academic, emotional, behavioral, and personal challenges, while also supporting students referred through campus partners, self-referral, or upon re-entry to the University. Support may take the form of 1:1 or group coaching, mentoring, mediation, or life skills development. As a core member of both SST, TU HEART and CRT, participates in weekly meetings, activates TU HEART when needed, and coordinates communication, including proposing initial risk ratings and preparing weekly meeting agendas. Provides guidance to faculty, staff, and students on the Care Referral process and campus resources and oversees transitional support programming for students returning from academic probation, temporary withdrawal, or other interruptions—helping them re-engage and move forward with confidence. Works with the Chairs of SST and TUHEART to educate the campus community about the Student Care Referral process and various mental health entry points for support and care.  

Life Education:

• Builds and sustains strong partnerships across campus—including with Academic Advising, Academic Support, Chapel & Spiritual Life, Financial Services, Housing & Dining Services, Integrated Health & Wellness, International Student Services, the Provost’s Office, Student Accessibility Services, Residential Life, and faculty—to co-sponsor programs that support student well-being and life readiness. Designs and facilitates non-clinical, skill-based life education workshops focused on addressing sub-clinical mental health needs such as time management, stress navigation, conflict resolution, decision-making, communication, and healthy habits, complementing and building upon the work already taking place in academic, counseling, and wellness areas. In addition to group programming, offers 1:1 and small-group coaching for students navigating personal, academic, or transitional challenges—centering conversations around values, empowerment, and goal-setting. To further support student development, creates self-guided resources like toolkits, tip sheets, videos, and digital modules that offer practical strategies for everyday challenges and promote student agency, inner development, and individual and community flourishing. Ensures work is in alignment with the Divisional Learning and Development goals of Culture of Care, Becoming, and Readiness. 

Budget:

• Oversees the Dean of Students Persistence Fund ($30,000) including budget management, receiving student requests, processing approvals, and reporting on outcomes.

Committee Engagement:

• Serves as an engaged and