Senior, Product Management

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior, Product Manager brings a high-energy approach to developing customer-centric user experiences and features to help grow the customer base, drive user engagement, and improve overall site experience on the fast-moving e-commerce team. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills.

Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer-centric thinking to create memorable, loyalty-building experiences for every Macy's customer and new possibilities for their career.

What You Will Do

• Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment.
• Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward.
• Collaborate with partners and pods to effectively coordinate cross-functional projects and objectives, with support from senior leaders.
• Lead discussions and decision-making processes in large working team settings, guiding the agenda.
• Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests.
• Maintain a well-curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap.
• Contribute meaningfully to technical requirements alongside QE and engineering.
• Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts.
• Offer timely and constructive feedback to team members, leaders, and cross-functional partners, challenging when necessary.
• Actively mentor junior colleagues on various product skills.

Skills You Will Need

Leadership: Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross-functional teams effectively.

Collaboration and Communication: Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions.

Agility and Adaptability: Thrives in a high-energy, fast-paced, outcome-oriented environment, with the ability to adapt to changing priorities and situations.

Analytical Skills: Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions.

Customer-Centricity: Customer obsessed with a deep understanding of retail commerce and user experience, distinguishing between store and ecommerce business drivers to create memorable experiences.

Technical Acumen: Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams.

Problem-Solving and Curiosity: Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies.

Mentorship and Coaching: Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills.

Organizational Skills: Strong attention-to-detail, effective time management, and organizational abilities to maintain a well-curated backlog and prioritize tasks effectively.

Software Proficiency: Skilled in Microsoft Office Suite and other relevant software tools for product management and analysis.

Stakeholder Engagement: Act as the main point of contact for the product, managing expectations and keeping stakeholders informed of progress and changes. Build strong relationships with key stakeholders to ensure alignment and support for product initiatives, adoption and feedback.

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