Installation Manager

Installation Manager (Residential Accounts | 100% Travel) 
Location: Eastern U.S. (Remote-based with travel) 

About Empire Office  

Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.  

Overview 
Empire Office is seeking a hands-on Installation Manager to join our growing residential accounts team. This role is responsible for overseeing the onsite installation of model home furniture projects—managing crews, ensuring furniture is placed according to the approved design plan, and delivering a high-quality finished product. 

This role requires 100% travel across the eastern U.S. and is ideal for someone who thrives in a fast-paced, field-based environment and enjoys being on-site from project start to finish. 

Key Responsibilities 

• Oversee the on-site installation of furniture for model home projects 

• Manage installation crews and subcontractors to ensure efficient, high-quality execution 

• Ensure furniture is placed according to design plans and installation drawings 

• Coordinate with Empire’s warehouse team to receive and stage all furniture onsite 

• Identify and report missing or damaged items; work with internal teams to resolve quickly 

• Direct and support crew throughout the install to ensure smooth workflow and adherence to schedule 

• Troubleshoot onsite issues as they arise  

• Serve as the on-site point of contact during installation, representing Empire to clients professionally 

• Complete a post-install walkthrough with the client to review the finished space 

• Document installations with a detailed final report and photo log outlining completed vs. outstanding scope 

• Ensure compliance with all company safety standards and procedures during installation 

Qualifications 

• Proven experience managing on-site installations, ideally in residential furniture or model home projects 

• Strong leadership and crew management skills 

• Excellent organizational and time management abilities 

• Confident, clear communicator—both with internal teams and clients 

• Ability to read and interpret floorplans, inventory sheets, and spreadsheets 

• Proficiency in Excel and project management tools 

• Resourceful, detail-oriented, and solution-driven with an entrepreneurial mindset