Senior Dealer Warranty Auditor

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

 

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

 

Requisition Summary

The Warranty Auditor is responsible for auditing dealer claims, supplier recovery, auto approval programs, campaigns, and PACCAR Registration Warranty system backend tables and data. This position works directly with dealers, internal warranty department, and the management team to provide and execute regularly occurring audits. This role will require 50-75% travel to dealer locations across the United States and Canada.

Job Functions / Responsibilities

Plans and executes audits designed to provide assessment of internal control processes and operational performance, in accordance with department standards and expectations.

•  Effectively conduct data analysis to facilitate audit scoping and testing.
•  Conduct monthly, quarterly, and annual reviews of claim costs, SRT usage, campaigns, programs, dealer labor rates, and other needed areas.
•  Develop or revise audit programs as needed.
•  Lead meetings involving various levels of management to effectively communicate audit status, align on audit issues and recommended corrective actions.
•  Prepare audit reports, including clearly written, concise audit observations that effectively communicate identified issues and their related corrective actions in both technical and non-technical terms to key stakeholders.
•  Maintain complete knowledge of warranty procedures and assist in making updates

Skills/ Competencies

•  
• Minimum 7 years of related experience in accounting, internal/consulting audit, or business
•  Strong mechanical repair knowledge – heavy duty truck or automotive preferred
•  Strong written and verbal communication skills required
•  Strong analytical skills. Proven history of analyzing data and situations to identify meaningful observations
•  Ability to work independently with minimal supervision
•  Fast learner with the ability to perform in a fast-paced and results-oriented environment
•  Ability to professionally interact with all levels of management and external business partners.
•  Data analytics experience (specifically with SQL, Tableau, and Excel) is preferred
•  Ability to travel up to 50-75% of the time or higher as required

Education

• Bachelor’s degree required
• MBA/Master’s degree preferred

Why work for PACCAR/Peterbilt?

• Competitive salary, 401k with a 5% match, AND a company paid Pension Plan after 5 years of service.
• Medical, dental, and vision insurance plans for you and your family.
• Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave.
• Tuition Reimbursement for continued education – eligible after 1 year of service.
• Global Fortune 500 company with a wide array of growth and development opportunities.
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields.

Additional Job Board Information