Automotive Service Advisor / Assistant Parts Manager | Weekends Off | Midland

Company Description

Christian Brothers Automotive 

Benefits:

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits
• Matching Retirement
• Hot breakfast / Stocked breakroom 
• Locally Owned and Operated
• On-Going Training & Career Advancement
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Continuous Training Available Through The CBA Flywheel Learning System
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:  

5317 W. Loop 250 North, Midland, United States, 79707

Job Overview:

As an Automotive Service Advisor/ Assistant Parts Manager with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Receiving parts for vehicles that are in the process
• Entering parts information into work orders
• Managing in house parts inventory
• Initiating and documenting parts and core returns
• Initiating and following up on warranty claims with vendors
• Move vehicles from intake spots to stage for the next step in the process
• Perform quality control on repair orders
• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

Qualifications:

• Must have a valid driver's license.
• Strong attention to detail and organization skills required.
• Adequate typing skills required.
• Proficient phone skills necessary.
• Driving record must be acceptable to our insurance carrier.
• Prior computer and customer service experience required.
• High school education is a plus.
• Good communication skills and a desire and ability to work with the public.
• Previous experience as a counter person at an auto parts store is a plus.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application