Rooms Revenue Coordinator

Our guests’ memorable experiences must start somewhere. So why not with you? We’re looking for a new Rooms Revenue Coordinator to coordinate services for clients and in-house guest and provide administrative and sales support for the department.

A little taste of your day-to-day:

• Regularly follow-up with clients and maintain accurate and updated information.
• Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed.  Correctly record group rooms and revenue in the property management system.
• Promote teamwork and quality service through daily communication and coordination with other departments.   Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances, or dissatisfied clients. 
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.  Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
• Maintain accurate filing system for groups and ensure that each group block is traced.
• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
• Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries.
• Attend pre-meeting planning meetings or conferences as needed or requested.
• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

 What we need from you:

High School diploma or equivalent plus 1-year experience in a sales/catering/reservation’s office or related field.  Some College preferred.  Must speak fluent English. 

This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and computer equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Reading and writing abilities are utilized often. 
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

What you can expect from us:

The hourly pay range for this role is $23.00 to $25.00. This range is only applicable for jobs to be performed at InterContinental San Diego. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work bet