Technical Analyst - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures; and provides post-implementation review for systems and reporting to support customers and management.

This role includes training and testing activities within the QNXT system and requires direct, hands-on experience with QNXT.

REQUIRED QUALIFICATIONS

Required Work Experience

• 1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
• 3 years of experience in computer technology and/or information systems (Lev 2 – 4)
• 2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 2 years of experience in computer technology and/or information systems (Level 1 -2)
• 2 years of experience working in healthcare-related systems as a business / systems analyst or programmer  (All Lev)
• 5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)
• 3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer  (Levels 3 - 4)

Preferred Education

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)

Preferred Licenses

• N/A

Preferred Certifications

• N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1 – Entry-level role; Performs job functions under close supervision or peer review

PRODUCTION SUPPORT

• Track and resolve basic or routine processing problems, coordinating with all areas.
• Research, analyze, track and resolve basic production problems.
• Develop business objectives, processing requirements, and technical specifications.
• Analyze files and map data from one system to another.
• Responsible for production cycles, solving production incidents and notification of problems.
• Write SQL queries needed for production support.

QUALITY ASSURANCE

• Develop basic test data.
• Process test files and analyze test results.
• Perform execution of test cases/scripts; document results, log defects, and regression testing of defects.
• Perform test execution and defect reporting utilizing testing