Customer Service Coordinator

Customer Service Coordinator

Hourly Range: $23.00 - $25.00 depending on experience

Headquartered in Lake Forest, California, Toshiba America Business Solutions, Inc. is a leader in digital technology.  Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.

Position Summary: 

The experienced Customer Service Coordinator with expertise in Major Accounts seeking to advance their career will find what they're looking for with Toshiba America Business Solutions. Your responsibilities will include setting up major account customer information, validating the accuracy of order documents and equipment configurations, performing account reconciliations, preparing billing adjustments, reviewing open and aging installations and updating asset installation details. Accuracy and efficiency are the keys to success in all of these responsibilities. 

Summary:

Perform a variety of order processing, and sales support activities including but not limited to the following: order processing/support, pricing, sales order and adjustment accuracy, intercompany approvals, return authorizations and customer creation, maintenance and acknowledgement retrieval from the dealers. May coordinate with various departments to resolve all transactional inaccuracies.

Responsibilities:

• Directly responsible for Customer Creation in designated system including but not limited to maintaining customer ship-to locations and processing sales orders for the BTA, ESS, Barcode and International Channels. Generate/run reports to update intercompany TBS special pricing approvals.
• Ensure price lists are updated timely in an efficient and effective manner (pricing validation and verification updates). Advise management of problem areas.
• Reconcile accounts by processing sales adjustments, return authorizations, and discrepant inventory transactions via designated processes.
• Generate/run reports to close all outstanding transactions.
• Process AR transactions, dealer rebates, billable service call invoices and dealer compensation adjustments.
• Process adjustments to clear GL errors in order to ensure accurate accounting.
• Review open and aging installations and update the installation details.
• Follow up with the dealers and TBS for signed customer acknowledgement forms ensuring proper revenue recognition for sales orders.
• Responsible for installed base maintenance, which includes, address updates, agreement updates, serial swaps, item expirations, page smart uploads and gold ticket resolution.
• Perform other duties as assigned.

 

Qualifications:

• 5 + years increasingly responsible customer service experience
• High School or equivalent experience
• Previous customer service experience, order processing with technical industry experience preferred
• Proven ability to process a high volume of orders accurately and efficiently
• Hands on customer service support experience in a fast paced environment
• Superior follow-up and organizational skills
• Excellent data entry skills, including experience with Excel
• Experience with Oracle ERP systems is a plus
• Other duties as assigned.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan 
• Company provided life insurance 
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
• Climate control (air conditioning and heating) in the facility
• For flat rate for Material Handlers (Horn Lake, MS) is (i.e. $18/per hour to $18/per hour)

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. 

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to re