Senior Product Manager - Marketplace Quality

About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortabl