Global Quality Director – Cloud Operations - based onsite Florence, KY

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Global Quality Director – Cloud Operations

Based onsite in Florence, KY

We are seeking a visionary and strategic Global Quality Director to lead quality assurance and operational excellence across our global cloud infrastructure and services. This executive-level role is responsible for shaping and executing the quality strategy that ensures our cloud platforms meet the highest standards of performance, reliability, and compliance.

In this role, you will support one of our Fortune 5 customers onsite, serving as the primary quality leader and strategic partner. You will work closely with their teams to ensure seamless integration of quality systems, proactive issue resolution, and continuous improvement across cloud manufacturing operations.

As a key member of the leadership team, you will drive global quality initiatives, oversee quality systems, and collaborate with cross-functional teams to deliver exceptional customer experiences.

What can you expect to do?

• Define and lead the global quality strategy for cloud operations, ensuring alignment with business goals and customer expectations
• Support and manage the customer relationship
• Serve as the onsite quality leader for a Fortune 5 customer, building strong relationships and ensuring high-touch support
• Oversee the implementation and continuous improvement of quality management systems (QMS) across global cloud infrastructure
• Drive operational excellence through Six Sigma, Lean, and other quality methodologies
• Lead global audits, compliance initiatives, and risk management programs
• Partner with engineering, product, and operations teams to embed quality into every stage of the cloud service lifecycle
• Develop and mentor a high-performing global quality team
• Analyze performance metrics and present insights to executive leadership to inform strategic decisions

What is the experience needed to be successful in this role?

• Education:
  • Bachelor’s Degree in Engineering or related field required
• Experience:
  • Minimum of 15 years of experience in Quality Management within the High Tech or Cloud industry, including cloud infrastructure, rack, server, data center, storage, or similar technology sectors
  • Proven Quality Operations Management experience in a global or enterprise-scale environment
  • Experience supporting large enterprise customers, preferably Fortune 100 or higher
  • Experience with multiple site Quality leadership
• Certifications:
  • Six Sigma Black Belt certification preferred
• Strong leadership and communication skills with a global mindset
• Expertise in ISO standards, regulatory compliance, and cloud service quality frameworks
• Ability to thrive in a fast-paced, customer-facing, and matrixed environment

Benefits Package with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Competitive Base Salary
• Annual Bonus
• Long Term Incentives
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Community Volunteer Opportunities

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number o