Tax Support Specialist- Income Tax Accounts

Job Posting Title

Tax Support Specialist- Income Tax Accounts

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Division Support

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Tax Support Specialist- Income Tax Accounts

Salary- $41,200.00

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations. 
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

Job Summary:

Tax Support Specialists are assigned responsibilities for performing administrative support duties for both the Income Tax Accounts (ITA) Division and the Business Tax Services (BTS) Division within the Oklahoma Tax Commission. These job duties involve document production and management through a variety of manual or technological processes, including preparing correspondence, analyzing, and researching reports or other documents, maintaining various filing systems, including computer records, assisting taxpayers with inquiries, sending out various forms or documents, and similar duties. They are also responsible for providing exceptional customer service through our Tax Professional Hotline and through our internal lines of communication.

TYPICAL FUNCTIONS

The functions performed by employees in this job family will vary, but may include the following:

General responsibilities:

• Maintains and processes a variety of forms, letters and documents; prepares correspondence
• Initiates and handles correspondence relating to tax issues in regards to agency requirements or state laws
• Performs a variety of administrative tasks
  • Answers the phone, takes messages, and disseminates information
  • Collects and mails out manually printed letters and/or documents
  • Answers Tax Professional Hotline
  • Builds work case files for divisions
  • Manages multiple electronic mail sources daily
  • Researches and analyze tax correspondence for all tax types
  • Creates weekly agenda for Commission Meetings
  • Provides internal support for multiple divisions
• Examines and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established tax requirements, and follows up on discrepancies
• Enters and retrieves information using a computer or laptop; proofs previously entered data and makes corrections when needed
• Produces documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create complex presentati