Client Onboarding Manager

The Client Onboarding Specialist is responsible for ensuring a seamless onboarding experience for new clients and successfully implementing logistics/fulfillment solutions tailored to their needs. This role involves working closely with the sales team and coordinating with other internal teams, managing timelines, and ensuring all systems, processes, and tools are set up to support the client’s supply chain operations. The ideal candidate will have strong project management skills, excellent communication abilities, and a deep understanding of 3PL operations.

 

Primary Responsibilities:

• Client Onboarding:
  • Serve as the primary point of contact for new clients during the onboarding process.
  • Gather and analyze client requirements to ensure successful implementation of fulfilment solutions.
  • Develop and execute onboarding plans, including timelines, milestones, and deliverables.
• Implementation Coordination:
  • Collaborate with internal teams (IT, Operations, Customer Success, etc.) to ensure systems and processes are aligned with client needs.
  • Facilitate the setup of transportation management systems (TMS), warehouse management systems (WMS), and other tools.
  • Ensure proper integration of client data into company systems and resolve any technical issues.
• Training and Support:
  • Provide training to clients on using logistics systems and tools.
  • Act as a resource for clients during the transition period, addressing questions and concerns promptly.
  • Monitor client operations post-implementation to ensure smooth workflows and identify areas for improvement.
• Project Management:
  • Track and report on onboarding progress, ensuring deadlines are met and deliverables are completed.
  • Identify risks and proactively develop mitigation strategies to address potential challenges.
  • Maintain detailed documentation of onboarding processes and client-specific requirements.
• Continuous Improvement:
  • Gather client feedback and collaborate with internal teams to improve onboarding processes.
  • Stay updated on industry trends and best practices to enhance the client experience.

Education and Experience:

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Years of Experience: Minimum 5-7 years of experience in related field
• Type of Experience:       
  • Experience in onboarding, implementation, or project management within a 3PL or logistics environment.
  • Strong understanding of transportation management systems (TMS), warehouse management systems (WMS), and supply chain operations.
  • Technical Competencies & Information Systems: Transportation management systems (TMS), warehouse management systems (WMS), and supply chain operations.
• Skills & Abilities:             
  • Excellent communication and interpersonal skills, with the ability to build strong client relationships.
  • Proven ability to manage multiple projects simultaneously and meet deadlines.
  • Analytical mindset with problem-solving skills and attention to detail.
• Personal Attributes & Other/Preferred:
  • Strategic thinker with a hands-on approach to execution.
  • Results-oriented with a focus on driving measurable outcomes.
  • Collaborative team player who thrives in a cross-functional environment.
  • Innovative mindset with a passion for staying ahead of marketing trends and technologies

 

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.  

 

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes