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Position Summary:

The IT Operational Excellence Team is seeking a Senior Business Systems Analyst to serve as a strategic partner that drives continuous improvement across our IT Strategy to Execution value stream.   This role will interact with multiple levels of IT leadership across IT departments.   The Senior Business Systems Analyst will help lead our IT Strategy Program and will drive excellence across management systems like Objectives and Key Results (OKRs).  This role will also identify and drive key improvement opportunities, championing transformation efforts to increase quality, delivery, and organizational throughput in our IT ways of working.

This role requires strong leadership, strategic insight and communication skills to lead, develop and implement capabilities and processes that drive maturity, performance and alignment within the IT organization.  The successful candidate will be highly results driven with strong interpersonal skills and the tenacity to work through process improvements and change readiness opportunities.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

• Leads and identifies continuous improvement recommendations for our IT ways of working and presents effectively to senior and executive management and global teams.

• Helps to drive IT strategic planning and the execution of strategy events including an IT strategy cascade and IT strategy summits with the objective of connecting strategy to execution.

• Presents and leads meetings with the business and development teams. Communicates with senior leaders for understanding and execution of cross functional complex processes and applications to solve for requirements.

• Provides recommendations for appropriate systems alternatives and/or enhancements to current systems in the scope of IT Operational Excellence.

• Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.

• Establishes and oversees tooling, processes and training curriculum for our Objectives and Key Results (OKRs) management system to bridge strategy and execution.

• Serves as a resource to colleagues, mentors and helps improve the team’s abilities around all IT ways of working.

• Leads the planning, conducting and documenting of user stories, user feedback. Effectively communicates feedback with senior leaders for technology and process improvement.

• Monitors industry trends and best practices to identify opportunities for continuous improvement in IT.

• Leads the development, execution, and creation of the cross functional testing strategy communicating with all stakeholders for technology delivery as needed.

Education and Experience:

• Bachelor’s Degree in Information Systems preferred, related field or equivalent experience required.

• Five (5) or more years of relevant experience to include leading change management initiatives is required.

• Experience working with multiple levels of leadership, including senior leadership is required.

• Experience with Strategic Planning and management systems or methods like Objectives and Key Results (OKRs) is preferred.

• Experience utilizing performance improvement methodologies such as Lean Six Sigma is preferred.

Skills:

• Agile Methodologies – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project

• Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.

• Business Partner Relations - The process of acting as a trusted advisor and buil