Business Systems Analyst

Company Description

EVERSANA INTOUCH™ is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. 

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH B2D, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.   

Job Description

The primary responsibility of a person in this position must understand current technologies and their application in business. The Business Systems Analyst (BSA) role will have direct contact with customers making this position critical to the organization. The BSA will also collaborate with internal and external technical and functional teams to ensure that ideal technical implementations are targeted to meet the business objectives of the client. Tasks include stakeholder interviews and requirements gathering, creation of systems specification documentation and providing support to development and Quality teams. This role will interface with clients, client IT staff, account managers, developers, UX, web designers, copy writers, SEO, data analysts, social media, and QA team. 

What does the Business Systems Analyst do? 

• Solicit and document business, data, and infrastructure requirements from client and supporting teams
• Craft and present solid solution options to meet client business objectives
• Author wireframes with a concern for platform specific usability
• Author system requirements specifications and provide build support to development and quality assurance
• Collaborate with project teams to review project inputs and implement target solution
• Research and stay current on technology trends and options

Qualifications

• Minimum 2 years’ experience; consultant, client facing experience a plus
• 2 years software development experience with exposure to .NET, PHP, Python, or JAVA
• Experience with platforms like Salesforce Marketing Cloud, Veeva Systems, and Adobe Experience Manager
• Solid understanding of basic relational database architecture
• Demonstrate an understanding of UX, SEO, analytics and social media
• Bachelor’s degree (or equivalent education plus professional experience) required
• Demonstrated understanding of SDLC processes and methodologies and adherence to set standards
• Experience with professional systems analysis

Additional Information

OUR CULTURAL BELIEFS 

• Patient Minded I act with the patient’s best interest in mind. 
• Client Delight I own every client experience and its impact on results. 
• Take Action I am empowered and hold myself accountable.  
• Embrace Diversity I create an environment of awareness and respect.  
• Grow Talent I own my development and invest in the development of others.   
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 
• Alway