Account Manager - Commercial Transportation & Trucking Division

Description

Account Managers serve as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager should build relationships with clients to encourage ongoing business opportunities. This position reports to the Transportation & Trucking Team Leader.

Requirements

•  Responsible for day to day communications, conflict resolution, and compliance on Transportation & Trucking accounts.
• Review all projects and material to be presented to the client to ensure quality standards and expectations are met.
• Take ownership of the client accounts that are assigned to you.
• Works closely with the team in order to maintain a continuous knowledge of client account in order to identify potential issues and/or opportunities.
• Ensure that all processes and procedures (policy issuances, changes, expirations, audits, monthly reports and cancellations) are completed and quality standards are met.
• Aware and pursue opportunities for account growth and new business, involving the risk advisors and any other key support members.
• Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understand company capabilities and service, and effectively communicate all offerings to the client.

Education | Experience

• Education: High school diploma or GED; college degree preferred.
• Experience: Clerical and computer knowledge; 1-3 years of experience in property & liability coverages preferred. Experience working in the Trucking industry is a bonus.
• Licensure: Current Nebraska license in commercial property/liability coverages, or willingness and ability to obtain within 90 days of employment.

Skills/Abilities

• Demonstrate professional oral and written communication skills with the ability to effectively interact with all levels within the organization.
• Proven track record of successful client advocacy in a fast-paced environment, managing multiple projects at a time, while paying strict attention to detail.
• Ability to complete activities from start to finish. Follow-through is key.
• Skilled at delivering client-focused solutions based on customer needs.
• Demonstrate computer proficiency in Microsoft Office.

UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Linsey Renner at lrenner@unicogroup.com