Customer Retention Assistant (ZR_19168_JOB)

This is a remote position.

Schedule:

• 20 hours per week
  
• Monday, Wednesday, Thursday - Flexible hours between 9AM to 5PM Deltona, FL (10:00 PM to 6:00 AM Manila Time)
  

Join a forward-thinking educational services provider that’s revolutionizing support for homeschool families. Our client is at the forefront of empowering parents and students with innovative assessment tools, adaptive learning solutions, and personalized guidance. With a growing customer base and a commitment to educational excellence, this company offers a dynamic environment where your contributions directly impact the academic journey of thousands of students.

Embark on an exciting career as a Customer Retention Assistant in the rapidly evolving world of homeschool education! This role offers a unique blend of customer service and sales, allowing you to make a meaningful difference in students’ educational journeys while honing your communication and problem-solving skills. You’ll be instrumental in reconnecting with past customers, introducing them to cutting-edge educational tools, and ensuring they have the support they need to succeed. This position is perfect for someone who thrives on building relationships, enjoys working in a fast-paced environment, and is passionate about education.

• Spearhead outreach campaigns to re-engage a database of 3,500 previous customers, encouraging early renewal of essential testing services
  
• Introduce and eloquently explain innovative new services, including complimentary teacher consultations and state-of-the-art adaptive practice products
  
• Act as a knowledgeable resource, providing detailed information on exclusive discount codes and value-added free services to enhance customer loyalty
  
• Collaborate with the team to schedule and promote an engaging monthly reading program, fostering continuous learning and student engagement
  
• Serve as the first point of contact for customer inquiries, offering expert support and guidance on homeschool testing and related services
  
• Utilize CRM systems and phone dialer software to efficiently manage customer interactions and track engagement metrics
  

• Exceptional communication skills in English, with the ability to articulate complex information clearly and persuasively
  
• Proven track record in customer support or sales roles, demonstrating a talent for building strong customer relationships
  
• Self-motivated individual with excellent time management skills and the ability to work independently in a remote setting
  
• Proficiency with CRM systems and phone dialer software, or a demonstrated aptitude for quickly learning new technologies
  
• Meticulous attention to detail and a commitment to following specific processes to ensure consistent, high-quality customer interactions
  
• Passion for education and the ability to empathize with the unique needs of homeschool families
  
• Access to a quiet, professional work environment suitable for handling customer calls
  
• Enthusiasm for performance-based incentives and the drive to exceed targets
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job