Director, Clinics

Job Summary

The Director of Clinics is responsible for overseeing the operations of one or more healthcare clinics, ensuring the delivery of high-quality patient care and efficient clinic operations. This position leads the clinic management team, develops strategic goals, ensures regulatory compliance, and collaborates with internal and external stakeholders to meet patient needs. The Director of Clinics is also responsible for budgeting, staffing, process improvement, and ensuring an optimal patient experience.

Essential Functions

• Directly involved with the local leadership team/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are communicated to clinic teams; and develops/maintains an accountability plan to ensure goal achievement.
• Leads and supervises clinic managers, physicians, nurses, and support staff, fostering a collaborative and patient-focused environment.
• Provides coaching, mentoring, and performance feedback to staff, including conducting regular performance reviews.
• Responsible for the staffing levels of all clinic operations to include labor budget and productivity standards/compliance.
• Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.
• Works with local/corporate leadership on strategic and operational plans for each physician practice, supplying appropriate statistics as deemed appropriate for project strategies.
• Works with local/corporate leadership to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget.
• Assists with policy and procedure definition, implementation, updating and distribution.
• Responsible for working with local/corporate leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts (as needed with local/corporate leadership).
• Represents physician practices to a variety of community and professional organizations. Identifies new business, community outreach and educational opportunities, works with others on the team for development and implementation (as needed with local/corporate leadership).
• Participates in the recruitment and retention of physician practice medical staff and personnel to support practice growth and service line. Collaborates with facility/network management on related implementation plans (as needed with local/corporate leadership)
• Responsible for directing and ensuring a smooth transition for physician practice start-up activities as planned in conjunction with the local/corporate leadership, and all other parties involved (corporate support partners such as PPSI, AMR, legal, compliance, HR, etc.)
• Assures protection and privacy of health information as attained through written, verbal or electronic disclosure.
• Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
• Helps local/corporate leadership develop "Employee Satisfaction” and “Provider Satisfaction” performance improvement plans for offices, recruiting suggestions and keeping leadership informed and active in the process of improvement; as such, promotes a culture of excellence for employees, providers, patients, families, vendors, etc.
• Ensures all physician practice offices are in compliance with all environment of care standards (expired meds, refrigerator logs, drug wastage logs, etc.).
• Completes rounding on a regular basis to all offices.
• Ensures billing process is implemented and adhered to as appropriate. Ensures cash controls are in place (as per CHS policy) and are effective.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
  • Monitors expenditure