Systems Administrator - Collaboration Team

General Purpose

The System Administrator is responsible for the installation, maintenance, and monitoring of assigned systems and participating in strategic planning efforts, capacity planning, governance, technical design of these systems and the resolution of daily problems and tasks. 

The Systems Administrators play a role in various teams within the Information Technology Department.

• The Infrastructure Team serves as advisors to the IT Leadership team for National Institute of Standards and Technology (NIST) cybersecurity, Center of Internet Security (CIS) and other security and system hardening framework and alignment controls and systems. Supports both physical and virtual environments.
• The Collaboration Team is responsible for the administration, support, maintenance, and optimization of enterprise collaboration platforms. This role focuses on ensuring the availability, security, and performance of communication and collaboration technologies such as Microsoft 365, Teams, SharePoint Online, Exchange Online, OneDrive, telephony solutions, and related infrastructure. 

Essential Duties/Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Performs troubleshooting, diagnostics, and repairs/fixes for related system software and hardware related problems to ensure stable performance of systems.
• Responsible for the application security process, active directory integration, security permissions, and auditing of server permissions.
• Research system requirements for upgrades and future migrations.
• Provides input and helps evaluate vendor products in hardware, software, equipment and recommends purchases consistent with the organization’s short and long-term objectives.
• Recommends and implements policies and standards and ensures adherence to security procedures.
• Prepares and executes testing and data validation of new applications and features.
• Responsible for maintenance and support of application interfaces, release upgrades, and patch installation to keep all systems up to date. This may require working outside of normal schedule during upgrades or system outages.
• Participates in disaster recovery testing.
• Regular and reliable attendance is required as an essential function of this position.
• Other Duties/Responsibilities
• Works closely with the Help Desk, internal departments, end-users, and software vendors to resolve issues in a timely and professional manner.
• Works with Infrastructure team in the planning and implementation of additional features and ancillary products of these systems to ensure network performance remains consistent with the needs of the users.
• Works closely with vendors’ support personnel to resolve issues in a timely and professional manner.
• This position requires some PowerShell scripting and workflow development.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• High Overall technical knowledge of IT systems.
• Handles complex issues and problems, referring only complex issues to higher level teams.
• Demonstrates critical thinking with ability to make decisions with minimum direct supervision.
• Is detail orientated, able to multi-task and able to prioritize tasks effectively.
• Demonstrates strong oral and written communication skills.
• Must exhibit strong teamwork ethics, a willingness to be active in department and bank functions, help with projects, and exhibit a positive attitude.

Education or Formal Training:

• BA/BS in Computer Science or related field, or equivalent experience (Standard industry certifications).
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.

The successful candidate will need to obtain the following internal training within 12 months of being hired:

• Industry certification of assigned system.

Experience:

• 5+ years working in information technology.  
• 2+ years working on