Department:

Communications

Start Here. Grow Here. Stay Here.

Do you have a strong tech background and exceptional customer service skills? We have the ideal opportunity for you! As a Call Center Customer Service Representative, you’ll enjoy great working hours and the possibility of hybrid shifts. In this role, you’ll handle a range of complex clerical and technical customer service tasks. Apply today and join the Sarasota County team!

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.

• Answer more complex customer concerns, billing questions, and inquiries and the ability to handle difficult customers/situations with utmost patience and professionalism.

• Notate customer accounts and enters information into databases. 

• Help direct Customer Service Representative I and handles escalated issues and calls.

• Prepare basic reports, conduct research, and coordinate special projects and assignments.

• Computer billing data retrieval and input.

• Processing daily payments and managing bank correspondence.

• Work independently under minimal supervision.

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

About You

Minimum Qualifications: 

• A High School Diploma or equivalent education.

• One year experience in Utilities or a Call Center Environment.

Preferred Qualifications:

• Working knowledge of computer software dealing with public response.

• Intermediate to advanced computer skills with advanced knowledge of Outlook, Word, Excel, and SharePoint.

About Everything Else

Starting Pay Range: $18.00/hr, based on experience.

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.