Systems Support Specialist II - City

PAY 

$35.46 - $54.26 Hourly

The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.

This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis.

APPLICATION QUESTIONS/WORK HISTORY

• When completing the application, applicants will be asked to respond to application questions.  These application questions are based on the Job Requirements for the position.  
• Completion of the application questions is required. 
• Applicant responses to the application questions must specifically answer the questions asked. 
• Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position.  
• Applicants may upload only two attachments.  Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc.  Applicants may also choose to combine documents into one field for upload.  
• Applications may not be reviewed if specific responses to application questions have not been provided.
• Each application submission is reviewed independently.  

BENEFITS

• The City offers competitive pay and robust benefits: City of Oklahoma City Benefits

POSITION DESIGNATION 

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019.   This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division’s Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security.  The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing).   Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment.  Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. 

JOB SUMMARY

This position is primarily located in the Technology Infrastructure Division of the Information Technology Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Systems Support Specialist II is a fully trained practitioner who possesses full functional knowledge of the assigned specialty.  Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications and Information Security. Essential job functions include: providing technical support for enterprise hardware components and software; troubleshooting system components; and implementing new and replacement systems. The Systems Support Specialist II may be responsible for making assignments and functionally supervising the work performance of the Systems Support Specialist I classification.  Work efforts and final products are reviewed at the discretion of the supervisor.  

VETERANS PREFERENCE

Honorably discharg