DMV Customer Service Center Generalist, Chester CSC- DMV02179

Title: DMV Customer Service Center Generalist, Chester CSC- DMV02179

State Role Title: Admin and Office Spec III

Hiring Range: $41,000.00

Pay Band:

Agency: Department of Motor Vehicles

Location: CHESTER CSC

Agency Website: www.dmvNOW.com

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Generalist at the Chester CSC. The selected applicant will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.

Minimum Qualifications

• Proven ability to provide face-to-face customer service, addressing needs and concerns professionally and courteously.
• Proficiency in operating computer systems, databases, and other equipment necessary for DMV operations.
• Knowledge of basic accounting principles, including transaction reconciliations.
• Ability to interpret, explain, and apply complex statutes such as the Virginia Motor Vehicle Code, as well as other laws, rules, regulations, policies, and procedures.
• Adaptability to frequent changes in statutes, policies, and procedures.
• Strong analytical skills to review records, files, and documents, reaching logical and legal conclusions.
• Ability to work effectively under pressure during peak workload periods.
• Excellent teamwork and collaboration skills, with the ability to communicate effectively with diverse customers and colleagues.
• Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.
• Operational proficiency to utilize all necessary tools and equipment efficiently.

Additional Considerations

• Knowledge of DMV policies and procedures related to licensing, registration, titling, and compliance with the Privacy Protection Act.
• Familiarity with public sector operations, including state agency procedures and government regulations.
• Previous experience mentoring or training staff in a professional environment.
• Previous experience with DMV operations or a similar regulatory agency.
• Comprehensive experience mentoring or guiding team members in a professional setting.


• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will ne