At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Internal Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay.  The Internal Patient Transporter is also responsible for the transport of patients within the hospital environment by wheelchair, stretcher or bed.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all patients, location staff and co-workers. Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Uses patient last name at all times when appropriate.- 20%
• Explains all procedures to the patient prior to beginning transport. Collects transport equipment and returns it to the appropriate storage area. Ensures patient comfort, safety and privacy at all times.- 15%
• Communicates patient needs to clinical staff upon arrival to the designated area. Communicates patient arrival and/or departure to appropriate clinical staff. Must perform a physical handoff with receiving clinical staff. Confirms patient identity in accordance with written standards before transporting patient- 15%
• Ensures that patients are not left unattended while in the care of the transporter. Transports and secures medical charts when conducting patient transports. Utilizes proper safe patient handling techniques. Escorts visitors as needed between departments; provide way finding services as needed.- 10%
• Demonstrates proper use of the patient transport tracking system/log sheets. Provides oxygen tanks on transport equipment as requested. Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards. Maintains accuracy and composure while under pressure.- 20%
• Appropriately uses salutation of the day. Uses Towne Park proper phone etiquette. Posts up in appropriate areas when not completing tasks.- 10%
• Conducts an effective and efficient room presentation. Knowledge of all hotel, hospital and outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Does not perform duties other than those outlined above without direct approval from Towne Park manager.- 10%