Retrofit Project Coordinator

Key Responsibilities:

Customer & Communication Management

Serve as the initial point of contact for customers, ensuring a professional and informative experience from project inception.

Provide status updates to customers, keeping them informed on project timelines, progress, and any changes.

Follow up with customers after job completion to ensure satisfaction, address concerns, and close out projects effectively.

Project Coordination & Administration

Obtain and manage permits required for HVAC and plumbing retrofit projects, ensuring compliance with local regulations.

Act as the point of contact for subcontractors (POC Subcontracts) to facilitate communication, scheduling, and documentation.

Assist with Work-in-Progress (WIP) billings, ensuring accurate and timely invoicing.

Support the team with RRNC emails, keeping communication streamlined and organized.

Accountability & Process Management

Serve as the CRM Coordinator, ensuring all required project checklists and tasks are completed before moving forward.

Set clear expectations for project execution and hold all stakeholders accountable for deliverables.

Act as the bridge between the project team and accounting, ensuring financial processes are aligned with project progress and expectations.