Director, Oncology Marketing Strategy: Customer Experience

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

The Director, Oncology Marketing Strategy, Customer Experience will be a leader in the marketing organization who is responsible for working with the Product, Key Accounts, Marketing Promotions and Managed Care Teams to maximize business and growth objectives. In addition, this individual will identify and implement novel approaches to optimize the customer experience for our testing services, and represent enterprise customer needs for EMR integration and general digital ordering optimization.

• Provide leadership across the marketing organization, including partnering with the customer experience product director
• Effectively works cross-functionally with Guardant Health internal stakeholders and Field Sales Leadership to develop alignment around strategies for optimizing customer experience, securing access to our testing platforms, and leading launch excellence
• Partner with Key Accounts Leadership to enhance the provider experience with Guardant Health services such as EMR integration and mobile phlebotomy, integrating seamlessly with other customer activities

Qualifications

Qualifications:

• 5+ years of Marketing, Strategic Account Management or pharma Key Accounts experience
• Oncology or specialty diagnostic experience is critical
• Bachelor’s degree in business related field required (MBA preferred)
• Strong business acumen and analytical skills that translate to effective tactics and strategy
• Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries with and without direct reporting relationships
• Ability to work effectively and collaboratively in a team-based environment and partner with external/internal stakeholders

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Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US base salary range for this full-time position is $202,400 to $274,000 USD. The range does not include benefits, and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $202,400 to $303,600USD. The range does not include benefits, and if applicable, bonus, commission, or equity.

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Guardant Health is an Equal Opportunity Employe